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How do you build service to scale?
I read @codybrown‘s excellent analysis of network growth and scaling with regards to MySpace, Facebook and Twitter this morning and got to wondering if the concepts he’s talking about can be applied to...
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Is Twitter an Effective Customer Service Tool?
photo by http://www.flickr.com/photos/oberazzi/ Is Twitter an Effective Customer Service Tool? Twitter is absolutely an effective Customer Service tool. It’s effective because it allows customers to...
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3 Common Customer Service Mistakes You Can Fix
photo by http://www.flickr.com/photos/foamcow/ Think back to the last time you called customer service. Usually you call because something’s gone wrong, you don’t understand what has happened, or you...
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